Phone tag is how restaurants lose bookings: the guest calls during service, no one picks up, and the table goes unbooked. Appointment Automation gives guests a clean, self-serve way to reserve a table 24/7 — then handles the reminders, the reschedules, and the waitlist fill that keep the floor full.
What it ships with
- Self-serve online reservation booking, embedded on your site and shareable as a link
- Reason-for-visit and occasion captured up front (anniversary, birthday, business dinner)
- Automatic confirmations and reminders on the right cadence
- One-tap reschedule when a guest’s plans change — instead of a silent no-show
- Waitlist auto-fill: when a slot opens, the next guest in line is offered it automatically
The flow (step-by-step)
1. Guest books online
From your website, Google, or a link in a text or DM — any hour.
2. Details captured up front
Party size, date, time, occasion, and seating preference, routed to the right service.
3. Confirmations and reminders fire
The guest is reminded the day before and morning-of, with one-tap confirm or reschedule.
4. Waitlist keeps the floor full
A cancellation triggers an automatic offer to the next guest — turning gaps back into covers.
What you can expect
Self-serve booking captures the reservations that phone tag was losing, and the reminder-plus-reschedule loop keeps no-shows down and the floor accurate. Waitlist auto-fill recovers slots that used to sit empty for the rest of the seating window.
Setup & customization
Pre-built: the booking flow, the reminder cadence, the reschedule logic, and the waitlist fill.
What you tune in your 10 dedicated hours: your service windows and table inventory, the reminder timing, your cancellation policy, and the occasion fields you want captured.
Compliance notes
Booking and reminder messages run on a 10DLC-registered campaign and are transactional — they follow a reservation the guest initiated. Consent is captured at booking, STOP/HELP is honored, and quiet hours are respected. We file your A2P 10DLC registration for free.
Appointment Automation is one of eleven features inside the $997 one-time Restaurant Snapshot. Get the snapshot or book a walkthrough to see the reservation flow and waitlist fill live.