A great meal fades from memory by the next morning — and with it, the review you earned. Review Harvesting asks for that review at the exact moment a guest is happiest: just after the visit. Happy diners get routed to Google in one tap; anyone who had a problem gets caught privately so you can make it right before it becomes a public one-star.
What it ships with
- Post-visit review requests timed to peak satisfaction, via SMS and email
- Smart routing: positive sentiment → public Google review; negative → private to the owner
- Polite multi-touch follow-up for guests who don’t respond the first time
- Reviews pulled back onto your website automatically
- Every request and outcome tracked in the CRM
The flow (step-by-step)
1. The visit wraps
The guest’s reservation or order is marked complete.
2. The ask fires at the right moment
A friendly, on-brand request goes out by text and email while the experience is fresh.
3. Sentiment routes the response
A happy guest is sent straight to your Google profile; an unhappy one is routed privately to the owner first.
4. Reviews compound
New five-star reviews flow to Google and back onto your site, building the profile that wins the next guest.
What you can expect
Restaurants running automated, well-timed review asks typically go from a trickle to 5–10 new Google reviews a month — without changing a thing about service. The negative-signal filter means problems get solved in private instead of in public, protecting the rating that drives local discovery.
Setup & customization
Pre-built: the timing, the SMS + email templates, the sentiment routing, and the website pull-back.
What you tune in your 10 dedicated hours: the request copy, the sentiment threshold, the follow-up cadence, and which review platforms you prioritize.
Compliance notes
Review requests run on a 10DLC-registered campaign and follow a visit the guest initiated. Consent is captured, STOP/HELP and quiet hours are honored, and the flow never offers an incentive in exchange for a review — keeping you inside Google’s policies.
Review Harvesting is one of eleven features inside the $997 one-time Restaurant Snapshot. Get the snapshot or book a walkthrough to watch a review ask fire end-to-end.