Text is how guests actually want to talk to a restaurant — and it’s the channel that quietly fills (and saves) your floor. The SMS Automation feature runs every text touchpoint for you: confirming the booking, reminding the guest the morning of, recovering the no-show, and nudging your regulars back in when they’ve gone quiet.
What it ships with
- Reservation confirmation + reminder cadence (at booking, 1 day before, morning-of)
- One-tap confirm or reschedule, straight from the text
- No-show recovery: an automatic check-in if a party misses, then a rebook offer
- Repeat-visit and win-back nudges for guests who haven’t been in for a while
- Quiet-hours, STOP/HELP, and consent handling baked into every workflow
- Two-way inbox so replies route to your team in GoHighLevel
The flow (step-by-step)
1. Booking lands
A confirmation text goes out immediately so the guest knows the table is held.
2. Reminders fire on cadence
A day before and the morning of — with one-tap confirm or reschedule to keep the floor accurate.
3. No-show recovery
If a party misses, a friendly check-in goes out, followed by a rebook offer that pulls the table back instead of eating the loss.
4. Re-engagement on autopilot
Guests who’ve gone quiet get a warm, well-timed nudge to come back — no spreadsheet, no manual blasts.
What you can expect
Smart reminders plus recovery typically cut no-shows roughly in half, and the re-engagement nudges bring lapsed regulars back without anyone lifting a finger. Because it’s all text, response and rebook rates run far ahead of email.
Setup & customization
Pre-built: every message, every timer, the no-show recovery sequence, and the re-engagement cadence.
What you tune in your 10 dedicated hours: the copy and tone, the reminder timing, quiet hours, and which guest segments get which nudge.
Compliance notes
Every message runs on a 10DLC-registered campaign with a restaurant use case. Consent is captured at booking, opt-outs are honored automatically via STOP, quiet hours are respected, and we file your A2P 10DLC registration for free. Reminders and confirmations are transactional; promotional nudges go only to opted-in contacts.
SMS Automation is one of eleven features inside the $997 one-time Restaurant Snapshot. Get the snapshot or book a walkthrough to see the reminder and recovery flows running live.